1. SUBJECT MATTER
1.1. This document represents at the same time (1) the general terms or conditions of use of nnhairdesign.eu which govern the rules for the use of nnhairdesign.eu, including the conclusion of a sales contract with a merchant from this e-shop, and (2) the agreement between seller and customer for sale through nnhairdesign.eu.
2. SELLER’S DETAILS
2.1. Neriman Nalbantova EOOD is a company with headquarters and address of management in Sofia, 15, Prof. Dr. Ivan Stranski Str., With the same address for correspondence with UIC 204594488.
2.2. Neriman Nalbantova Ltd. administers the NN Hair Design e-shop in the form of nnhairdesign.eu. Neryman Nalbantova Ltd. will be referred to below as NN Hair Design.
2.3. You can contact NN Hair Design at the address above, by phone: +359898899873 or by e-mail: firstname.lastname@example.org.
3.1. Buyer – A person who has signed a distance-purchase agreement through the e-trading platform nnhairdesign.eu with nnhairdesign.eu.
3.2 Seller – NN Hair Design, offering goods or services to the e-commerce platform nnhairdesign.eu.
3.3. The platform – the domain nnhairdesign.eu and its subdomains.
3.4. Customer – any natural or legal person or other legal entity using the Platform in any way, including but not limited to, viewing, making orders through it, buying, returning goods, and performing any other action through it.
3.5. Profile – a section of the Platform, formed by an email address and password that allows the Customer to send a Purchase Order and which contains information about the Client and the history of some of its actions in the Platform (Orders, Tax Invoices, etc.).
3.6. Favorites – an account section that allows the customer to create their own lists.
3.7. List – a webpage in the Client Profile under the “Favorites” section where he can add products of interest to him.
3.8. Order – an electronic document representing a communication form between NN Hair Design and the Customer through which the Customer declares to NN Hair Design via the Platform, its intention to purchase Goods and Services from the Platform.
3.9. Product (s) and Service (s) – any subject matter of a purchase contract concluded between a Buyer and a Seller through the Platform.
3.10. Campaign – any commercial communication aimed at promoting the Platform, the NN Hair Design brand or certain Goods and / or Services that are available in limited quantities, unless expressly stated otherwise in the commercial communication for a specified period of time specified by the Seller .
3.11. Contract – represents the distance contract between the Seller and the Purchaser for the purchase and sale of Goods and / or Services via the Platform, an integral part of which is the present General Terms and Conditions for the use of the Platform.
• all Platform information available through an Internet connection and using a device connected to the Internet;
• the content of any message from the Buyer to NN Hair Design and / or the Seller sent by electronic means and / or any other available means of communication;
• Any information provided to the Customer by any means by a NN Hair Design Employee / Associate and / or any Seller by electronic or other means of remote transmission;
• the information related to the Goods and / or Services and / or the applicable tariffs by the Seller within a certain period of time;
• Information relating to the Customers and related to the Goods and / or Services and / or the applicable tariffs from third parties with which the Seller has entered into some form of contractual treaties;
• Seller details.
3.13. Bulletin – a means of periodically informing about the Products and Services offered by the Seller and / or promotions sent electronically via e-mail.
3.14. Transaction – Action by NN Hair Design to recover a sum paid by the Buyer as a result of the termination, termination, refusal or non-conclusion of a contract for purchase through the Platform via a courier company or on the site of an NN Hair Design office.
3.15. Specifications – All features and / or descriptions of the Goods and Services as outlined in their description.
3.16. Review – Written assessment by the owner or user of a product or service based on the assessor’s personal experience and skills to make good comments and to express an opinion that the product or service meets the characteristics specified by the manufacturer or not.
3.17. Rating – A method for calculating a customer’s level of satisfaction with a particular product. The rating is expressed in the form of stars, each product can be rated from one to five stars. This degree of satisfaction will always be accompanied by a review written by the Customer on a product or service.
3.18. Comment – an assessment or a critical remark at the end of an Review or other comment.
3.19. Question – form of address to Customers / Buyers in order to obtain information about certain products or services.
3.20. Response – Written information that is passed on to the Customer who has asked a question in the Platform on a product page. The answer is an explanation provided by one Client to another Client within a single dialogue.
4. GENERAL CONDITIONS
4.1. The general terms and conditions of nnhairdesign.eu are binding on all Platform Customers.
4.3. The terms and conditions may be changed unilaterally by NN Hair Design at any time by updating them. These changes take effect immediately and are binding on all Clients.
4.5. In any case of changing the general terms and conditions NN Hair Design will inform your Customers about this by posting the changes to the Platform. In this sense, you, as a Client, have a duty to refer to any changes to the General Terms of the Platform for each use of the Platform.
4.6. If any of the provisions of these General Terms and Conditions for use of the Platform are found to be invalid or unenforceable irrespective of the reason for doing so, this shall not affect the nullity or inapplicability of the other provisions.
4.7. NN Hair Design makes great efforts to maintain the accuracy of the information presented in the Platform. However, given possible technical errors or omissions in this information, NN Hair Design specifies that the product images are illustrative and guiding, and the products delivered may differ from the images.
4.8. The features or prices of the products described in the Platform can be changed at any time. For technical reasons, they may contain errors for which NN Hair Design apologizes to its Customers in advance.
4.9. It is possible, because of the limited space and the consistent structure of the information, that product descriptions are sometimes incomplete. However, from NN Hair Design we strive to provide the most relevant and important information.
4.10. All goods, including those in promotion / offense, are sold and delivered until stocks are exhausted, even if not expressly marked on the Platform.
5. CONCLUDING CONTRACT
5.1. The Customer declares willingness to order and purchase a Product and / or Service through the Platform by making an Order electronically or by a telephone registered by either himself or by an employee of NN Hair Design.
5.2. NN Hair Design will send a notice to the Customer to register its Order in the system, which does not have the meaning of accepting, confirming or undertaking a commitment to its execution. This NN Hair Design notification is made electronically (by e-mail) or by telephone.
5.3. Therefore, the Seller has the right not to deliver any or all of the Goods or to fail to perform part or all of the Services of the Order for a variety of objective reasons, including but not limited to the exhaustion of their stock availability. In any case, NN Hair Design notifies the Customer by email or telephone. In this situation, Seller’s sole responsibility is to return any price previously received to the Goods or Service.
5.4. The distance-purchase contract between the Seller and the Customer is deemed to have been concluded at the time of receipt by the Customer of his / her e-mail and / or by SMS sent to his / her telephone, a notice that the Goods from the Order are ready to be dispatched or The service can be provided.
5.5. The purchase contract concluded between the Customer and the Seller consists of the present General Terms and any possible additional agreements between the Seller and the Buyer.
6. ONLINE SALES POLICY
6.1. Access to the Platform for the purpose of registering a Purchase Order is allowed to any Client.
6.2. NN Hair Design reserves the right, in its sole discretion, to limit the access of any Client to the execution of an Order and / or to any of the possible payment methods if it considers that this would be to the detriment of NN Hair Design by any means way. Therefore, the Customer’s sole right is to contact NN Hair Design’s Customer Relations Department to be informed of the reasons that have led to the implementation of the above mentioned measures. NN Hair Design is not responsible for any damage that the Customer has suffered or could suffer as a result of this decision, regardless of its correctness or merit.
6.3. The Customer has the right to post comments on Goods and / or Services, as well as to contact NN Hair Design at the specified addresses in the “Contact” section of the Platform. Posts or messages that contain obscene words or inappropriate vocabulary will be removed from the Platform or ignored.
6.4. Communication with the Seller may be done through a direct link to the Seller or the addresses listed on the Platform in the Contacts section.
6.5. In the event of unusually large traffic on the Internet, NN Hair Design reserves the right to require Clients to manually enter the captcha code to protect the published information in the Platform.
6.6. NN Hair Design may publish promotional or promotional information about the Goods and / or Services and / or the promotions offered by the NN Hair Design for a certain amount of time.
6.7. All prices of the Goods and / or Services of the Platform are final, they are in BGN (BGN) including VAT and all other statutory taxes or fees.
6.8. All images displayed on the Platform are solely intended to give some insight into the type of Goods / Service offered, rather than to represent it accurately. Therefore, some of the Platform’s Goods or Services images (static / dynamic images / multimedia presentations, etc.) may not match the appearance of the Goods in question or create a false impression of the Service offered. The seller will not be held responsible for such inconsistencies.
7. USE OF SUBSIDIARIES
7.1. Seller has the right to use subcontractors to perform their obligations under the distance purchase contract concluded through the Platform without the need to notify or obtain the Buyer’s consent to do so.
8. THE RIGHT OF INTELLECTUAL AND INDUSTRIAL PROPERTY
8.1. Content, as defined in the “Definitions” chapter, including but not limited to logos, any graphic images or inscriptions, trading symbols, dynamic symbols, texts and / or multimedia content of the Platform, are the exclusive property of NN Hair Design.
8.2. NN Hair Design has and retains all intellectual property rights in any way connected with the Platform, whether it’s its own or obtained through contractual licenses or in any other law-resolved way.
8.3. Nothing in the NN Hair Design contract concluded between NN Hair Design and the Client will be considered as permission by NN Hair Design to copy, distribute, publish, make available to third parties, modify in any way any part of Content, including, but not limited to, the contents of the trademarks, logos, multimedia content of the Platform, or descriptions of the Products or Services in any way, including by introducing any content external to the Platform, the removal of the characters,meaning NN Hair Design’s ownership of the Content. The Client may not transfer, sell, distribute any material created by reproducing (copying), modifying or publishing the Content except with the express consent of NN Hair Design.
8.4. Any Content to which the Customer has access, regardless of the means, is subject to regulation under these terms and conditions.
8.5. The Customer may only copy, transfer, and / or use the Content for personal non-commercial purposes unless this is contrary to the provisions of this Chapter of this document.
8.6. The Customer may only use the Content for Commercial Purposes if he has received NN Hair Design’s written consent for that and only the portion of the Content, the manner and extent of use, and the time limits for which this consent is given explicitly. Any subsequent or different use of the Content will be considered a breach of this agreement between NN Hair Design and the Customer and for infringement of NN Hair Design’s intellectual property rights, which has the right to take charge of the Customer for that.
8.7. Simply posting to the Customer or referring to the Content or parts thereof by NN Hair Design will not be considered as an agreement on the part of NN Hair Design to allow the Customer to use the Content or parts thereof for purposes other than its personal needs , regardless of the means of communication used by NN Hair Design.
8.8. Any use of the Content for purposes other than those expressly permitted in these General Terms or any other explicit written consent given by NN Hair Design is forbidden.
9.1. The Customer may make Orders to the Platform by adding the desired Goods and / or Services to the Purchase Order by following the steps specified in the Platform to complete and send the Purchase Order.
9.2. Any Goods and / or Service added to the shopping cart can be bought if available. Adding Goods and / or Service to the Purchase Order without completing the Order does not result in the order being entered and the Goods / Service stored automatically.
9.3. Confirming the Order NN Hair Design confirms the delivery of only one item of the respective Goods in the registered order. The remaining items of the Goods model in question will be further confirmed or denied depending on the available quantities.
9.4. The Customer undertakes and is responsible for ensuring that all data provided to NN Hair Design in connection with the Order are accurate, complete and accurate as of the date of dispatch of the order.
9.5. By sending the order, the Customer authorizes NN Hair Design to contact him in any possible way when required in connection with the order or contract that has been made.
9.6. The Seller has the right to refuse to execute (cancel) the Order made by the Client, for which he should notify the Customer. Cancellation of the order does not entail any liability or consequent liability of any party to the other party in relation to it, and respectively none of them may seek compensation from the other party for its cancellation in the following cases:
• the data provided by the Customer in the Platform is incomplete and / or incorrect.
9.7. Customer will bear all direct costs of returning Products offered by NN Hair Design in case it withdraws from the Contract at a distance and states it within the withdrawal period granted to it by NN Hair Design. This period begins to run from the date of conclusion of the Service Agreement and from the date of receipt of the purchased Goods by the Purchaser or a third party other than the carrier. The Customer shall return the Product to NN Hair Design at: 1700 Sofia, Studentski Str., Dr. Ivan Stranski Str., 15A, and in the meantime inform Seller about this by e-mail: email@example.com or by phone : +359898899873. In this case, the customer will have to return the purchased products to an NN Hair Design office.
9.8. The Seller undertakes to refund the paid price of the Contract concluded from a distance from which the Customer has given up within 14 (fourteen) days from the date on which the Customer has provided evidence that the Customer has returned the relevant Product. The amount will be refunded by cash on delivery to an NN Hair Design office where the customer has received the goods without incurring any additional costs to the Customer.
9.9. The seller is entitled to delay the refund in cases of withdrawal of a Contract until the Goods sold or receipt of proof that they have been sent in case he has not offered to take the Goods on his own, early.
9.10. By creating an Account, the Customer has the opportunity to use a section called “Favorites” in which he can create Lists. These Lists may be public or personal. Public lists will be visible to all third parties with whom the Customer has shared them on social networks, as well as to all Professionals in the Platform. Personal lists will only be visible to the Customer who created them. The customer will determine which lists will be public and which personal. He can change the status of each list at any time.
10. GOODS / SERVICES FOR WHICH THE CUSTOMER HAS NO RIGHT OF REFUSAL
10.1. The Customer has no right to withdraw from the Contract in the following cases:
• in the case of providing services where the service has been fully provided and its execution has begun with the explicit prior consent of the Customer and confirmation by the Customer that he knows he will lose his / of withdrawal, once the contract has been fully executed by the Seller;
• when delivering goods or services whose price depends on fluctuations in the financial market that can not be controlled by the Seller and which may occur during the period of exercise of the right of withdrawal;
• when delivering goods made to the Customer or according to his / her individual requirements;
• when delivering goods that by their nature may deteriorate or have a short shelf life;
• when delivering sealed goods that have been printed after delivery and can not be returned for reasons of hygiene or health protection;
• in the case of delivery of goods which, having been delivered and by their nature mixed with other goods from which they can not be separated;
11.1. The Customer agrees that by providing any personal or other data to NN Hair Design, they may be used by NN Hair Design for the following purposes: (1) maintaining the Customer’s profile, including registering orders, sending ordered products, performing the services ordered, invoicing, resolving disputes with Customers regarding their Orders or handling their claims; (2) sending bulletins or periodic notifications by e-mail or SMS; (3) conducting market research, tracking and monitoring sales and customer / consumer behavior.
11.2. The Customer agrees to provide NN Hair Design unlimited volume and time access to any materials and information that it sends to the Seller through or in connection with the Platform, regardless of whether it has made a Purchase Order and made a transaction through the Platform. NN Hair Design has the right to use, reproduce, publish, modify, transmit and distribute this information or materials. The Customer expressly agrees that NN Hair Design can freely use and process for its own purposes the ideas, concepts or knowledge that the Client has given to him in any way through or in connection with the Platform or the actions / inactions that the Customer has made through or in connection with the Platform. NN Hair Design is under no obligation to keep this information as confidential,in so far as this is not imputed to it by the applicable legislation.
11.3. By providing your NN Hair Design (including e-mail) data, Customer expressly agrees to contact NN Hair Design, NN Hair Design partners and marketing service providers, government, municipal or non-governmental agencies, or companies in the field of insurance where this is provided by specific legislation and other companies with which NN Hair Design may develop common programs for the bidding of Goods and / or Services on the market, etc.
11.4. By providing your personal data to NN Hair Design, Customer expressly agrees to be included in the NN Hair Design database referred to in paragraph 11.1.
12.1. At the moment the Customer creates a Platform account, he / she has the opportunity to express his / her consent to receive Newsletters.
13. INVOICING – PAYMENT
13.1. The prices of the Goods and Services announced in the Platform are final and include VAT as well as all other taxes and fees provided by the applicable Bulgarian legislation.
13.2. The price, the method of payment, and the time limit for payment when invoices are issued are listed in each order.
13.3. The client is obliged to provide all necessary information for issuing the invoice in accordance with the Bulgarian legislation in force.
13.4. An electronic invoice is issued only upon request by the customer.
14. SUPPLY OF GOODS
14.1. Seller is obliged to deliver ordered and purchased Goods by himself or through a courier at an address specified by the Buyer or to an office of the courier company.
14.2. The seller will ensure the appropriate packaging of the Goods and the sending of accompanying documents. If by any chance the shipment does not contain the document required for the product ordered, please contact the seller by e-mail: firstname.lastname@example.org.
14.3. Seller will only deliver the Goods and provide the Services on the territory of Bulgaria.
14.4. Shipping prices can be found on the Shipping and Payments page.
15.1. The seller offers all the Goods of the Platform with a guarantee of origin and quality. The seller is responsible for monitoring the shelf life and offering only items that are in use.
15.2. Returns of goods unpacked by the Client are not accepted.
16. TRANSFER OF OWNERSHIP
16.1. The ownership of the Goods will be transferred from Seller to the Purchaser after the payment has been made by the Seller.
17. PUBLICATION OF REVIEWS, COMMENTS, QUESTIONS AND ANSWERS
17.1. Writing of Reviews, Comments, Questions and Answers can be done by the Customer. Written information may be both positive and negative and should relate to the characteristics and the way of use of a good or service.
17.2. At the time of registration of a Platform Review / Comment / Question / Response, Customers give NN Hair Design an exclusive, permanent, irrevocable, territorially unlimited license and NN Hair Design’s right to use, reproduce, modify, adapt, publish, translate , distributes and displays this content.
17.3. Each Customer, at the time of publishing the Review / Comment / Question / Answer in the above sections, undertakes to comply with the following rules:
• to rely only on features and / or how to use a particular product or service, avoiding information on aspects that can change (eg price or promotional offers);
• use only Bulgarian and write in Cyrillic. Words or phrases that are non-Bulgarian are widely used by all media in the field (example: mouse, notebook);
• Use an appropriate statement, non-insulting insulting statements or ones that may affect third party rights;
• Place the content of the Platform correctly as follows: each question is published in the “Questions & Answers” section and each Review is published in the “Reviews” section.
• Ensure that the information entered is realistic, correct, non-disrespectful and in compliance with applicable laws, including, but not limited to, the rights of others – Copyright, Intellectual Property Rights, Licensing Rights, or other proprietary rights, Advertising Rights, or the Right to Confidentiality.
• use this service only to communicate or obtain additional details about a particular product or service from the Platform without reference to other companies that promote the sale and purchase of goods and / or services;
• not to provide or require in any form or form any personal data (contact details, delivery address or domicile, telephone numbers, e-mail addresses, own and / or surnames, etc.) or other information to lead to the disclosure of such personal data;
• not to publish information and / or details about URLs (links / links) from other sites that develop the same or similar business activity as NN Hair Design;
• Not to include Reviews / Comments / Questions / Answers that contain advertising material;
• Not to use Reviews / Comments / Questions / Answers as a means of communication with the Seller, for this purpose Seller’s contact details will be used on the Platform.
17.4. In addition to the critical, realistic assessment at the time of the publication of a Review, the Customer should also add a Rating for the relevant product or service. The reviews, along with their respective Ratings, will affect the overall Product or Service Rating, which will be expressed by a figure close to the Goods. Thus, a review that is accompanied by a high rating leads to an increase in the overall rating, and a review that is accompanied by a low rating leads to a decrease in the overall rating.
17.5. Customers who post Reviews to which they attach photo or video files will adhere to the following rules:
• uploaded files will contain images and / or videos about the product or service for which Reviews are written, making sure uploaded files do not infringe the copyrights of third parties persons;
• uploaded files do not contain violence, content, childish, obscene language, or other content that offends another person / group of people based on race or ethnic origin, religion, disability, gender, age, military service, sexual or political orientation; any other form of discrimination;
• uploaded files do not contain information related to others;
• Uploaded files do not contain URLs or watermarks to other sites that perform the same or similar business activity as NN Hair Design.
17.7. In the event that NN Hair Design detects a repeated violation of these Terms of Service, it reserves the right to limit the Customer’s ability to post Reviews / Comments / Questions and Answers in the “Questions and Answers of Clients” and “Reviews” undertakes to justify this.
17.8. Regarding complaints and complaints related to the purchased goods and / or service, any buyer can make a claim by filling out the standard form to facilitate the exercise of the consumer’s right of withdrawal under the Consumer Protection Act and send it by email. The form can be copied here:
STANDARD EXERCISE FORM RIGHT OF REFUSAL
/ trader’s name /
/ address, UIC /
Here I hereby inform you that I am giving up my purchase contract for the following goods / services: …………………………………………………. / Product description / The
goods were ordered on ………………….
Goods received on …………………. / Indicate the date of receipt by the consumer /
……………………………………………………………………… ../ Username /
City ……………………………………………………………. / User Address /
/ Date / / User’s signature /
18.1 The Seller shall not be liable for any damage suffered by the Buyer as a result of force majeure or any outside of Seller’s control.
19. PROCESSING OF PERSONAL DATA
19.1. The purpose of the data collection is to: notify customers of the information in their Accounts, inform Buyers of the status of their Orders, evaluate the Goods and Services offered, other commercial activities, advertise Goods and Services, marketing, media, administrative, research, to market research, track and monitor sales and customer behavior.
19.2. By filling in the Account Profile and / or Order Form, the Customer declares and accepts unconditionally that his / her personal data will be included in the NN Hair Design database and gives his explicit and unambiguous consent that all such data be archived, used and processed for the purposes described in items 11.1 and 19.1 of these General Terms and Conditions.
19.5. Each Buyer is deemed to be informed by these terms and conditions that he is guaranteed the rights provided by Bulgarian law, such as the right to information, the right to change his / her personal data, the right to object, the right under Art. 17, the right to appeal to the court in case of violation of its rights guaranteed by Law 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data.
19.6. Each Client has the right to file a written application containing the date and signature and to send it to NN Hair Design – BULGARIA Sofia 1700, Studentski str., St. Ivan Stranski Str., 15A, in order to exercise the right to obtain information as to whether or not his or her personal data are processed for which he owes no charge.
19.7. Each Client may exercise his / her right to change his or her personal data by submitting a written application dated and signed at: NN Hair Design – Sofia 1700, Studentski str., Prof. Ivan Stranski, 15A, according to the following goals:
• repair, update, blocking or deletion of data whose processing does not comply with Law 677/2001 on the protection of individuals concerning the processing of personal data and the free movement of such data, especially in incomplete and inaccurate data;
• the conversion of anonymous data, the processing of which is not in accordance with Law 677/2001 on the Protection of Individuals with regard to the Processing of Personal Data and the Free Movement of such Data;
• Notification to third parties to whom personal data has been provided for processing unless this proves impossible or involves excessive efforts to the legitimate interest that may be affected.
19.8. The purchaser agrees and allows NN Hair Design to provide its personal data to other affiliates with which it is affiliated but only in the event that the latter have undertaken to store and process them in accordance with the law.
19.9. The Buyer’s personal data may be provided to the Prosecutor’s Office, the police, the judicial authorities or other public authorities, on the basis and within the framework of the legal provisions and as a result of an explicit request from them.
20. FORCE CIRCUMSTANCES
20.1. Neither party will be held liable for non-performance of its contractual obligations if such default is due to force majeure. Force majeure is an unpredictable event beyond the control of the parties that can not be avoided.
20.2. If, within 14 (fourteen) days of the date of the event in question, it does not cease, either party shall have the right to notify the other party that it will terminate the Contract without owing the other remedy for any possible damage.
21. APPLICABLE LAW – JURISDICTION
This contract is subject to the Bulgarian legislation. Any disputes arising between NN Hair Design and Clients will be resolved by mutual consent or, if that is not possible, disputes will be settled before the competent Bulgarian courts in Sofia Municipality.